Refund policy

Returns, refunds and exchanges

Please contact AZT Collection with your order number, a description of the issue and relevant photographs where possible. Please contact us before sending an item back so we can provide the correct return instructions.

Damaged, defective or incorrect items

Inspect your order when it arrives and report any damage, defect, missing item or incorrect product promptly. We will review the issue and arrange an appropriate remedy, including replacement or refund where applicable. Nothing in this policy restricts your rights under applicable consumer protection laws in Pakistan, including rights relating to defects discovered later.

Size exchanges and change of mind

For a size exchange or change-of-mind request, please contact us to confirm eligibility before returning the item. These requests are reviewed individually and are not automatically guaranteed. Keep the item unworn, unwashed and unaltered, with its tags and packaging where possible. Exchanges depend on stock availability. These condition requirements do not remove statutory rights for defective or incorrectly supplied goods.

Return shipping and refunds

We will explain the return arrangements, any applicable shipping costs and the available remedy before you send an item back. Any charges must be consistent with your legal rights. If a refund is approved or legally required, we will confirm its amount, payment method and expected processing time. For cash-on-delivery orders, an agreed electronic payment method may be needed. Never share your PIN, password or one-time security code.

Cancellations

Contact us as soon as possible to request cancellation. An order already dispatched may need to follow the return process. This does not affect any cancellation rights provided by applicable law.

Contact us

AZT Collection
Phone: 03428809572
Email: info@aztcollection.com
Showroom: basement D-77, Jama Mall, Muhammad Ali Jinnah Rd, Pakistan.